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Governor's Office - Workforce Development
| Instructor Bio | |||||||||||||||||||||||||||
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| Joyce H. Lapsley | |||||||||||||||||||||||||||
| Coordinator, Customer Service Academy | |||||||||||||||||||||||||||
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M.Ed., Adult Education, Virginia Commonwealth University 1993 B.S., English, Indiana University of Pennsylvania 1968 Certified Program Planner (CPP), , The Learning Resources Network (LERN) 2008 Certification, Professional in Workforce Development (PWD), , University of Virginia 2007 |
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| A senior consultant and instructor for over 20 years, Ms. Lapsley's current role with CCWA is as a Workforce Development Coordinator. She also presents workshops in business communication, customer service, and train the trainer. Ms. Lapsley has dedicated her career to helping organizations improve their performance through learning. A long-time instructional designer and technical writer and editor, she also developed and currently oversees CCWA's Customer Service Academy. Ms. Lapsley has worked in a large banking organization and as a marketing researcher and English teacher. She draws upon her combination of experiences as a trainer, writer, and business leader to design effective training programs and to present informative and lively learning experiences. |
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| Personal Interests: In her leisure time, Ms. Lapsley has written 15 chapters of a novel, and she and her husband are working on a Virginia travel guide. She also enjoys photography, trekking around the mountains, scrapbooking, knitting, and reading. | |||||||||||||||||||||||||||