Customer Service Academy

Let the Customer Service Academy help you make an outstanding first impression! We prepare organizations for delivering exceptional service in today's marketplace. The Building Blocks for Excellent Customer Service program provides ten, 3-hour modules that focus on skill-building activities for telephone and face-to-face customer contact. Participants who complete all ten Building Blocks receive a certificate of completion.

The Customer Service Academy provides skill-building essentials for delivering exceptional customer service in today's marketplace. We have several approaches to help you…

• Customer service assessment and analysis
• Strategies for customer service delivery
• “Mystery shopping”
• On-site training tailored for your organization
• Open enrollment customer service classes 
• Customer service management training
• Performance coaching for outstanding customer service
• Train-the-trainer options
• Measurements for outstanding customer service
• Pre-employment training
• Building Blocks for Excellent Customer Service

Building Blocks for Excellent Customer Service
Click on the individual building block to see a course description.

• Writing Your Way to Better Service
• Communicating with Our Hispanic Customers
• Coaching for Great Service
• Internal Customer Service
• Customer Service: Continuous Improvement

Why Choose the Customer Service Academy?

• We are flexible! You come to us or we'll come to you! Enroll in our open enrollment classes or invite us into your organization to tailor these workshops to your needs. Choose the entire program or the Blocks that are most pertinent to your group.
• Your team will experience an extensive learning program that has proven results--the Customer Service Academy has been documenting successes since 1997.
• Our bench of dynamic trainers with strong customer service backgrounds will motivate your team members to exceed your customers’ expectations!
• We target our training to focus on your needs—so your staff can easily transfer what they learn once they’re back on the job.

Our listing of Customer Services classes changes often to meet the need of the area. Make sure to visit our class listing frequently.

For More Information Contact:

Joyce Lapsley
Program Manager, Customer Service Academy
Phone: (804) 706-5180
Email: jlapsley@ccwa.vccs.edu